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SHIPPING & RETURNS

SHIPPING POLICY

Payment is required in full when you place your order. Depending on the specifications you select dispatch of your custom-made extensions will only take around 7-15 days at non-peak times of the year. At this time your chosen virgin human hair will be made into hair extensions based on your order requirements.

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Please allow the following dispatch times for Pre-order items:

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Dark colors: 7 - 10 days
Light colors & Blondes: 7 - 12 days
Ombre & Balayage: 15 days
Closures and Frontals: - 15-20 days
Wigs: 20 days

* Don’t forget that in-stock items can be dispatched in 1 business day.

RETURNS & EXCHANGE POLICY

You can exchange your order if there is a fault with your hair extensions and if the hair color you have selected is 1 color; virgin (V,1b) dark brown (2,3,6D), or light blonde (613, 22, and 60). All other colors are considered uncommon colors and are not eligible for exchange.

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We do not accept returns for balayage, highlighted hair, 2 tones, reds/red tones, purples, or special colors.

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We do not accept returns for hairpieces, hair closures, hair frontals, or wigs.

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We do not accept returns on Wholesale orders.

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We are predominantly a custom made and made to order service, your real human hair extensions are custom made to match your hair color or hair color of your choice.

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If you are unhappy with your order

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Please follow the steps below;

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1. After receiving your item(s), open the box and visually examine the product to verify if you have received the color and texture you have ordered. You can gently take the hair out and feel it. At this stage, you should be able to determine if the product you have received is damaged, defective, or materially different than what you have ordered. If so, do not detach the hair from the weft, or discard the packaging, which has important information that is needed to process a return or exchange.

 

2. Call Us or Send us an email with pictures - within 24 hours of procurement of your item(s).

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The hair extensions you receive must not be worn or installed if you would like to exchange or return them.
 

3. Explain the problem in as much detail as possible.

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We will look into your request and get back to you within 24 - 48 hours with a quick and hassle-free exchange option in the first instance.

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Investing in real human hair extensions will save you time and money in the long run - to avoid disappointment, please contact us via live chat to ask any questions before placing your order.

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  • We use professional hair colors only, resulting in beautiful, intense long-lasting lustrous colors.​​

  • Before placing your order, please make sure you have chosen the right color. If you choose to send in a picture for us to copy or match, we will match it as closely as possible.​​

  • Different hair types react differently with color, therefore the final result will be a close match, not an exact match.​​​​

  • Please order carefully and double-check your order before submitting it. We can be contacted at any time before you submit your order to help you make an informed decision on your purchase. Once you submit your order then it can not be canceled.

  • ​​Goods must be delivered back to us within 20 days unless agreed otherwise.​​

 

*Vivaan Exports is not bound by law to accept exchanges or returns on our custom-made human hair extensions. However, we do facilitate some exchanges based on the terms we have listed above and on our exchange and return guide.

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